Unlacquered Brass Gooseneck Deck Mounted Kitchen Faucet
FAQS
FAQs: Everything You Need to Knon
Welcome to BrassNox Support
Here you’ll find answers to the most common questions about our products, orders, and policies.
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🛒 Ordering & Shipping
Q: How long will it take to receive my order?
A: Most orders ship within 1–3 business days. Once shipped, delivery usually takes 5–10 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also Access this page Track your order to check order status anytime.
Q: Do you ship internationally?
A: yes we ship internationally for free
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💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely using trusted payment gateways. check our Secure checkout SSL & Payments protection
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🛠️ Product Information
Q: Are your products made of real brass?
A: Yes! All our fixtures are crafted from solid premium-grade brass for durability, corrosion resistance, and timeless appeal.
Q: Do your faucets work with standard plumbing?
A: Yes, our products are designed to be compatible with standard plumbing systems and include all necessary fittings for easy installation.
Q: Do you provide installation instructions?
A: Yes, every product comes with detailed instructions. You can also access digital guides on our website or contact support if you need extra help.
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🔁 Returns & Warranty
Q: What is your return policy?
A: We offer a 30-day return window on unused items in original packaging. Please visit our Returns Page for full details.
Q: Is there a warranty on your products?
A: Yes, 5 years warranty, and we provide any replacement parts needed
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💬 Customer Support
Q: How can I contact customer service?
A: You can reach us anytime via email at info@brassnox.com or through our Contact Us page. Our team is here to help with product questions, orders, or anything else you need.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 48 hours of receiving your order, and we’ll resolve the issue quickly—whether it’s a replacement, refund, or return.
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🧼 Care & Maintenance
Q: How do I clean and maintain brass fixtures?
A: Gently clean with a soft cloth and mild soap. Avoid abrasive cleaners or harsh chemicals to maintain the finish and protect the brass.
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Didn’t find your answer?
Contact us — our support team is happy to help.