BrassNox Returns, Cancellations & Exchanges Policy

At BrassNox, we want you to be completely satisfied with your purchase. However, we understand that sometimes things may not be exactly what you expected. Please read our return, cancellation, and exchange policies to ensure a smooth process.

1. Returns Policy

We accept returns within 30 days of your purchase, as long as the item is in its original, unused, and undamaged condition. Returns will be issued as refunds to the original payment method once the product is received and inspected.

• Condition for Return: Products must be unused and in the same condition as received, including all packaging, parts, and accessories.
• Return Shipping: You are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
• Refund Process: Once the item is returned and inspected, we will process your refund. Please allow up to 10 business days for the refund to be reflected in your account.

Please note: Custom-made or personalized items are not eligible for return unless there is a manufacturing defect.

2. Cancellations

If you wish to cancel your order, please contact us immediately at [insert email/phone]. Orders can only be canceled if they have not yet been shipped. Once an order has been processed and shipped, it cannot be canceled.

• Cancellations After Shipment: If you wish to cancel after the item has been shipped, please follow the returns process detailed above.

3. Exchanges

We offer exchanges for damaged, defective, or incorrect items. If you would like to exchange an item, please contact our customer service team at  :

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475

within 30 days of receiving your order.

To qualify for an exchange, the following conditions must be met:

• The item must be in its original, unused condition, including packaging and all accessories.
• A defective or incorrect item must be reported within 30 days of receipt for an exchange to be processed.

We will cover the cost of shipping for exchanges related to defective or incorrect items.

4. Non-Returnable Items

Certain items are not eligible for returns or exchanges:

• Customized or personalized products
• Products that have been used or installed
• Clearance or final sale items

5. How to Return, Cancel, or Exchange

To begin the return, cancellation, or exchange process, please reach out to our customer service team at:

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475

Please include the following details in your request:

• Order number or proof of purchase
• Reason for return, cancellation, or exchange
• Photos of damaged or defective items (if applicable)

We will respond promptly and guide you through the next steps.

6. Contact Us

If you have any questions or need further assistance regarding returns, cancellations, or exchanges, don’t hesitate to contact us. We’re here to help!

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475
  

Thank you for choosing BrassNox. We are dedicated to ensuring your satisfaction and providing you with premium products that fit your lifestyle.

BrassNox Warranty Policy

At BrassNox, we are committed to providing you with products of the highest quality and craftsmanship. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty on all our products. Here’s everything you need to know about our warranty coverage:

1. Warranty Coverage
BrassNox offers a limited lifetime warranty on all of our products, including our faucets, bathtubs, shower systems, and other brass and copper accessories. This warranty covers defects in material or workmanship under normal use and maintenance conditions.

2. What is Covered?

• Manufacturing defects in materials or workmanship
• Any functional issues related to the product under normal use
• Rust, corrosion, or finish defects caused by material faults (excludes natural wear and tear)

3. What is Not Covered?

• Damage due to improper installation, misuse, or abuse
• Damage from accidents, neglect, or unauthorized modifications
• Natural wear and tear from regular use
• Products that have been altered or repaired by anyone other than an authorized BrassNox representative
• Damage caused by exposure to harsh chemicals or improper cleaning methods

4. Warranty Process
To initiate a warranty claim, please contact BrassNox customer service at [contact email/phone number]. You will need to provide the following information:

• Proof of purchase (order number or receipt)
• Photos of the defect or issue
• A description of the problem

Once your claim is reviewed and approved, we will provide instructions on how to return or exchange the product, or offer a repair or replacement solution based on the issue.

5. Warranty Period
Our limited lifetime warranty is valid for the original purchaser and is not transferable. It begins on the date of purchase.

6. BrassNox’s Commitment
At BrassNox, we stand by the quality of our products and aim to offer exceptional customer service. If you experience any issues with your BrassNox product, please don’t hesitate to reach out to our team. We will do everything we can to resolve the issue in a timely and professional manner.

7. Contact Us
For any warranty inquiries or assistance, please contact our customer service team:

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475

Thank you for choosing BrassNox. We are honored to be part of your home and promise to continue delivering products that inspire luxury, elegance, and lasting quality.

At BrassNox, we prioritize the security of your personal and payment information. Our website is SSL certified, utilizing industry-standard 256-bit encryption—the same level employed by major financial institutions. This ensures that your data is securely transmitted and protected during all transactions.

-  Our site BRASSNOX Store is PCI  compliant and is SSL secured as we use shopify for our store.

SSL (Secure Sockets Layer) encrypts your sensitive information, such as credit card details and passwords, making it accessible only to you and the intended recipient. You can verify our site's security by clicking on the padlock symbol in your browser's address bar, which provides details about our SSL certificate and confirms the authenticity of our website.

For any questions or concerns regarding our security measures, please contact us at Contact@brassnox.com or call us at +1-616-274-1475. Our team is available 24/7 to assist you.

At BrassNox, we prioritize efficient and secure handling and shipping to ensure your products arrive promptly and in excellent condition.

Processing Time:

• All orders are processed within 1-2 business days.
• We do not ship on weekends or holidays.
• Lead times may extend up to 2 weeks, and during high-demand periods, up to 2-3 weeks.
• Additional transit days may apply; we will notify you via email or telephone for significant delays.

Note: These time frames specifically apply to customized products.

Shipping Rates & Delivery Estimates:

• USA: 3-5 business days.
• UK & Europe: 3-7 business days.
• Rest of the World: 14 business days.
• Shipping times may vary due to customs processing delays, which are beyond our control.

After Shipping:

• You will receive an email with a tracking number once your order has shipped.
• We offer free shipping through DHL/FedEx EXPRESS.
• Please note that delivery delays may occur.

Shipment Confirmation & Order Tracking:

• A shipment confirmation email will be sent with tracking number(s).
• Tracking numbers become active within 24 hours.

For any questions or concerns, please contact us at contact@brassnox.com or call us at +1-616-274-1475 . Our team is available 24/7 to assist you.

Frequently Asked Questions

• How can I apply for a trade discount? Please contact us at Contact@brassnox.com to submit your trade paperwork and receive a discount.
• Do wall-mount bathroom faucets include valves? Yes, all necessary rough-in valves and installation parts are included with our wall-mount bathroom faucets.
• Are valves provided with shower systems? Yes, our shower systems come complete with rough-in valves and all required installation components.
• Do faucets come with drains? No, bathroom drains are sold separately from our faucets.
• What is your return policy? We offer a 60-day return policy. For more details, please refer to our Refund Policy.
• Do your products come with a warranty? Yes, we provide a 5-year warranty on all our products and supply any necessary replacement parts. For more information, visit our Warranty page.
• How can I place a custom order? To place a customized order, please reach out to us at Contact@brassnox.com.
• Is expedited shipping available? Yes, expedited shipping is available. Please contact us before placing your order to obtain approval.
• Are your products made of solid brass or just coated? Our products are crafted from genuine solid brass without any coloring or coating
• Why do you offer only express shipping? We utilize free express shipping through DHL/UPS to ensure swift delivery and precise tracking, as standard postal services lack advanced tracking systems. You can track your order on our Track Your Order page.

For further assistance, feel free to contact us at Contact@brassnox.com or call us at +1-616-274-1475 Whatsapp Available. We are available 24/7 to