Brassnox Warranty Policy
Trusted Since 2018

At Brassnox, we are proud of our legacy as a reliable online brand since 2018. By late 2023, we had earned the confidence of over 1,900 U.S.-based reviewers and partnered with renowned designers and influencers featured on @brassnoxdesigns.

Our products combine the precision of industrial manufacturing with the artistry of handcrafted craftsmanship. Each piece undergoes rigorous testing and quality control to ensure it meets our high standards for durability, functionality, and design excellence.

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Quality Assurance

We are committed to offering high-end, dependable products. Our quality checks focus on:

• Selection of premium materials

• Installation standards

• Ease of maintenance

• Overall aesthetic, finish, and durability

Our goal is simple: deliver products that last and look exceptional doing so.

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Customer Support

Our dedicated and knowledgeable customer service team is ready to help with any questions about your purchase or our warranty terms. Whether you prefer phone, email, or chat, you’ll receive friendly and professional assistance.

Contact: info@brassnox.com

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Warranty Coverage

Brassnox proudly stands behind the integrity of our products with the following warranty terms:

✅ Lifetime Mechanical Warranty

Covers mechanical components of our products for the lifetime of the original homeowner, as long as the product remains installed in the same residence.

✅ 5-Year Finish Warranty

Applies to all finishes on faucets and sinks. We guarantee finish quality and aesthetic appeal for 5 years from the purchase date.

✅ 1-Year Wearable Parts Warranty

Covers essential wear-and-tear parts such as hoses, washers, and seals for 1 year from the date of purchase.

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Warranty Exclusions & Limitations

Please note, the warranty does not cover:

• Installation costs, labor fees, or incidental/consequential damages

• Products that have been altered or repaired without authorization

• Damage caused by improper installation, misuse, negligence, or failure to maintain

• Products used outside of their intended residential use

• Normal wear and tear beyond the warranty terms above

Proof of purchase is required for all warranty claims.

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Repair or Replacement Policy

If a product is found to be defective within the warranty period, Brassnox will, at its sole discretion, repair or replace the product. We are committed to resolving warranty claims promptly and fairly.

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Need Help?

For warranty-related questions or to initiate a claim, please contact our support team:

📧 Email: info@brassnox.com

Thank you for choosing Brassnox — where form meets function, and quality meets commitment.

📦 Shipping & Delivery Information

Processing Time:

• All orders are processed within 1–2 business days.

• We do not ship on weekends or holidays.

• Lead time for custom orders may take up to 2 weeks, or 2–3 weeks during high-demand periods.

• You will be notified by email or phone if there are any significant delays.

⏱ Note: Extended lead times apply specifically to customized items.

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Estimated Shipping Times:

• USA: 3–5 business days

• UK & Europe: 3–7 business days

• Rest of the World: Up to 14 business days
  Shipping times may vary due to international customs delays beyond our control.

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After Shipping:

• You'll receive an email with a DHL Express tracking number once your order has shipped.

• Tracking becomes active within 24 hours.

• Free DHL Express shipping is available on all orders.

Brassnox.com – Cancellations & Returns Policy
Established online since 2018, Brassnox is proud to have earned the trust and loyalty of our valued customers. With over 1,900 verified reviews in the U.S. as of late 2023 and collaborations with leading designers and influencers, we remain committed to offering premium products that fuse handcrafted detail with industrial precision.

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Order Cancellations

Eligibility for Cancellation:
Orders placed on Brassnox.com may be cancelled within 48 hours of purchase, provided they have not yet been shipped.

Custom Orders:
Please note that customized or made-to-order items are non-cancellable once the order is confirmed.

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Returns – No Questions Asked

Return Window:
We accept returns within 30 days of delivery. Returned items must be unused, in original condition, and in original packaging.

Proof of Purchase:
All returns must include a receipt or other valid proof of purchase.

Refund Process:
Once your return is received and inspected, we will process your refund and issue a credit to your original method of payment. Please allow time for processing.

Late or Missing Refunds:
If you haven’t received your refund:

1. Check your bank account again.

2. Contact your credit card company or bank; it may take some time before the refund is officially posted.

3. If you’ve done the above and still haven’t received your refund, please contact us at info@brassnox.com.

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Return & Refund Exclusions

The following items are not eligible for return or refund:

• Customized or made-to-order products

• Items that have been used, modified, or damaged due to misuse, negligence, or improper maintenance

• Products altered without prior authorization from Brassnox

• Items covered under our warranty policy due to defects or quality issues (these are handled separately)

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Still Have Questions?
If you need further clarification about our return or cancellation policy, don’t hesitate to contact us at info@brassnox.com.

Thank you for choosing Brassnox — where craftsmanship meets quality.