Frequently Asked Questions

• How can I apply for a trade discount? Please contact us at Contact@brassnox.com to submit your trade paperwork and receive a discount.
• Do wall-mount bathroom faucets include valves? Yes, all necessary rough-in valves and installation parts are included with our wall-mount bathroom faucets.
• Are valves provided with shower systems? Yes, our shower systems come complete with rough-in valves and all required installation components.
• Do faucets come with drains? No, bathroom drains are sold separately from our faucets.
• What is your return policy? We offer a 60-day return policy. For more details, please refer to our Refund Policy.
• Do your products come with a warranty? Yes, we provide a 5-year warranty on all our products and supply any necessary replacement parts. For more information, visit our Warranty page.
• How can I place a custom order? To place a customized order, please reach out to us at Contact@brassnox.com.
• Is expedited shipping available? Yes, expedited shipping is available. Please contact us before placing your order to obtain approval.
• Are your products made of solid brass or just coated? Our products are crafted from genuine solid brass without any coloring or coating
• Why do you offer only express shipping? We utilize free express shipping through DHL/UPS to ensure swift delivery and precise tracking, as standard postal services lack advanced tracking systems. You can track your order on our Track Your Order page.

For further assistance, feel free to contact us at Contact@brassnox.com or call us at +1-616-274-1475 Whatsapp Available. We are available 24/7 to answer your questions.