BrassNox Warranty Policy

At BrassNox, we are committed to providing you with products of the highest quality and craftsmanship. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty on all our products. Here’s everything you need to know about our warranty coverage:

1. Warranty Coverage
BrassNox offers a limited lifetime warranty on all of our products, including our faucets, bathtubs, shower systems, and other brass and copper accessories. This warranty covers defects in material or workmanship under normal use and maintenance conditions.

2. What is Covered?

• Manufacturing defects in materials or workmanship
• Any functional issues related to the product under normal use
• Rust, corrosion, or finish defects caused by material faults (excludes natural wear and tear)

3. What is Not Covered?

• Damage due to improper installation, misuse, or abuse
• Damage from accidents, neglect, or unauthorized modifications
• Natural wear and tear from regular use
• Products that have been altered or repaired by anyone other than an authorized BrassNox representative
• Damage caused by exposure to harsh chemicals or improper cleaning methods

4. Warranty Process
To initiate a warranty claim, please contact BrassNox customer service at [contact email/phone number]. You will need to provide the following information:

• Proof of purchase (order number or receipt)
• Photos of the defect or issue
• A description of the problem

Once your claim is reviewed and approved, we will provide instructions on how to return or exchange the product, or offer a repair or replacement solution based on the issue.

5. Warranty Period
Our limited lifetime warranty is valid for the original purchaser and is not transferable. It begins on the date of purchase.

6. BrassNox’s Commitment
At BrassNox, we stand by the quality of our products and aim to offer exceptional customer service. If you experience any issues with your BrassNox product, please don’t hesitate to reach out to our team. We will do everything we can to resolve the issue in a timely and professional manner.

7. Contact Us
For any warranty inquiries or assistance, please contact our customer service team:

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475

Thank you for choosing BrassNox. We are honored to be part of your home and promise to continue delivering products that inspire luxury, elegance, and lasting quality.