At BrassNox, we prioritize efficient and secure handling and shipping to ensure your products arrive promptly and in excellent condition.

Processing Time:

• All orders are processed within 1-2 business days.
• We do not ship on weekends or holidays.
• Lead times may extend up to 2 weeks, and during high-demand periods, up to 2-3 weeks.
• Additional transit days may apply; we will notify you via email or telephone for significant delays.

Note: These time frames specifically apply to customized products.

Shipping Rates & Delivery Estimates:

• USA: 3-5 business days.
• UK & Europe: 3-7 business days.
• Rest of the World: 14 business days.
• Shipping times may vary due to customs processing delays, which are beyond our control.

After Shipping:

• You will receive an email with a tracking number once your order has shipped.
• We offer free shipping through DHL/FedEx EXPRESS.
• Please note that delivery delays may occur.

Shipment Confirmation & Order Tracking:

• A shipment confirmation email will be sent with tracking number(s).
• Tracking numbers become active within 24 hours.

For any questions or concerns, please contact us at contact@brassnox.com or call us at +1-616-274-1475 . Our team is available 24/7 to assist you.