Unlacquered Brass handcrafted Downward Tub Filler

BrassNox Returns, Cancellations & Exchanges Policy

At BrassNox, we want you to be completely satisfied with your purchase. However, we understand that sometimes things may not be exactly what you expected. Please read our return, cancellation, and exchange policies to ensure a smooth process.

1. Returns Policy

We accept returns within 30 days of your purchase, as long as the item is in its original, unused, and undamaged condition. Returns will be issued as refunds to the original payment method once the product is received and inspected.

• Condition for Return: Products must be unused and in the same condition as received, including all packaging, parts, and accessories.
• Return Shipping: You are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
• Refund Process: Once the item is returned and inspected, we will process your refund. Please allow up to 10 business days for the refund to be reflected in your account.

Please note: Custom-made or personalized items are not eligible for return unless there is a manufacturing defect.

2. Cancellations

If you wish to cancel your order, please contact us immediately at [insert email/phone]. Orders can only be canceled if they have not yet been shipped. Once an order has been processed and shipped, it cannot be canceled.

• Cancellations After Shipment: If you wish to cancel after the item has been shipped, please follow the returns process detailed above.

3. Exchanges

We offer exchanges for damaged, defective, or incorrect items. If you would like to exchange an item, please contact our customer service team at  :

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475

within 30 days of receiving your order.

To qualify for an exchange, the following conditions must be met:

• The item must be in its original, unused condition, including packaging and all accessories.
• A defective or incorrect item must be reported within 30 days of receipt for an exchange to be processed.

We will cover the cost of shipping for exchanges related to defective or incorrect items.

4. Non-Returnable Items

Certain items are not eligible for returns or exchanges:

• Customized or personalized products
• Products that have been used or installed
• Clearance or final sale items

5. How to Return, Cancel, or Exchange

To begin the return, cancellation, or exchange process, please reach out to our customer service team at:

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475

Please include the following details in your request:

• Order number or proof of purchase
• Reason for return, cancellation, or exchange
• Photos of damaged or defective items (if applicable)

We will respond promptly and guide you through the next steps.

6. Contact Us

If you have any questions or need further assistance regarding returns, cancellations, or exchanges, don’t hesitate to contact us. We’re here to help!

• Email: Contact@brassnox.com
• Phone: +1-616-274-1475
  

Thank you for choosing BrassNox. We are dedicated to ensuring your satisfaction and providing you with premium products that fit your lifestyle.